Why outsource Third Party Application Maintenance (TPM)?

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Third-party application maintenance can both improve the performance of a company’s applications and reduce costs by freeing up human resources. Since maintenance costs are high, this means that these companies often do not have as much budget as they would like to invest in strategic projects and new innovations.

In this article, we will see why it would be beneficial for your company to hire an offshore web agency, like our Vietnam offshore development center service, to manage the maintenance of your applications.

Use Bocasay's Vietnam offshore development center service for your TPM Β©Canva
Use Bocasay’s Vietnam offshore development center service for your TPM Β©Canva

Why is software maintenance essential?

Most companies develop custom applications to improve their processes and efficiency. However, just because they have developed these applications once, it does not end the investment they must make to keep them running as they should.

Applications do require routine maintenance. Whether it’s fixing problems, improving existing capabilities, or adding new features, application maintenance is highly necessary.

Companies also need to adapt quickly, as fast changes can occur within their industry. This means they must have the resources to make the required changes and not fall behind the competition.

But maintenance isn’t just about fixing defects. To stay competitive, companies must also focus on proactively adding functionality and improving performance.

The roles of TMA, are:

  • Perform corrective maintenance (fixing defects and bugs)
  • Implement preventive maintenance (to limit and prevent bugs, but also the risks of hacking)
  • To bring an evolutionary maintenance (with the aim of improving the functionalities and the satisfaction of the users)

The role of a TMA is also going to be to ensure the updates and security of the various applications in maintenance.

Software and software packages: accounting software, inventory management, prospecting, project management…

The applications used by the customer: e-commerce sites, web or mobile applications…

The benefits of Third Party Application Maintenance

1. Reduce your costs

One of the great benefits of AMT services from a financial standpoint is that they reduce labor costs. You won’t have to employ more in-house staff, or spend a lot on training your staff, as this can be a considerable investment.

In fact, if you calculate the cost of salaries, benefits, training, taxes, etc., you’ll find that the expense of hiring a full-time employee can be higher than you think. By investing in the services of an offshore web agency, you gain expertise because TMAs are professionals who know what they are doing.

TMAs offer scalable resources, so you can simply pay for the services you need. This means that you will only be charged for the services that benefit your business. It’s definitely a cost-effective way to manage your IT tasks. With the savings, you can invest your budget for other operating expenses.

You can also opt for an offshore web agency. Bocasay is the perfect example. Expert in outsourcing, its teams located in Vietnam and Madagascar are carefully selected and qualified to meet the needs of application and software maintenance. Request your free quote now!

2. Optimize the potential of your teams

Outsourcing your equipment maintenance allows your IT staff to focus on their core tasks, while the maintenance staff focuses on theirs. With these specialized and clearly defined roles, your company will be more efficient and cost-effective.

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3. Have technical support available 24 hours a day

Unlike your in-house staff who work on a fixed schedule, you can choose a TMA that is accessible even after hours.
In addition, by choosing a TMA that operates offshore, you will have support that can handle different time zones around the world. This is especially useful if your company operates globally, as some of your employees may be working abroad. This will allow them to continue their work without IT problems.

Outsourcing the maintenance of your applications frees up your time while providing you with highly available technical support -Β©Canva
Outsourcing the maintenance of your applications frees up your time while providing you with highly available technical support -Β©Canva

4. Protect yourself from cyber attacks

Cybersecurity is one of the most pressing concerns for businesses today, especially with the increasing number of data breaches around the world.

It is important to protect all categories of data from theft and damage. This includes sensitive data, personally identifiable information, protected health information, personal information, intellectual property, government and industry data and information systems. Without a cybersecurity program, your organization cannot defend against attacks and data theft, making it a target for cybercriminals.

Chances are, some or all of your applications have access to sensitive data. A maintenance plan that includes regular security updates will prevent your business from falling victim to a cyberattack.

5. Make sure you stay legal

If your business operates in a highly regulated industry, your applications will likely need to be updated as regulations change. Failure to comply with regulations can result in severe penalties or even business suspension, depending on which rules were violated. By outsourcing application maintenance services, you can rest easy knowing that professionals are keeping your business compliant.

6. Benefit from the professionalism of experienced technicians

TMAs have a team of experienced technicians. They gain their expertise through continuous training and real-world experience in application maintenance across all industries and on a wide range of tools. As maintenance is their core business, they are better equipped, better informed and faster in the execution of the different tasks.

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