The 5 tech trends to expect in 2020

Updated IT News

What are the new technological predictions for 2020, a year that has already aroused so much enthusiasm?

Let’s take a look at the results of a study by Gartner and Forrester focused on the trends that will define 2020 for global companies.

One thing is certain: the human-machine relationship will continue its exponential evolution.

1. Multi-experience becomes a standard

Desktop, mobile, connected watches, connected speakers, connected televisions, headphones with voice assistants, etc. Users are going to become fully immersed in these technologies and their daily usage for:

  • Information searches,
  • Purchases,
  • Exchanges with loved ones,
  • And more…

The digital lives of consumers are populated by a multitude of technological devices, which are collectively referred to as “multi-experience”.

Multi-experience is the ability of a company to adapt to the point of contact on which the user happens to be located. The company must be able to interact with the user whether they are on a web application, on a mobile application, etc. Multiple interactions and multiple displays now collectively form a single consumer buying journey.

2. The proliferation of “intelligent assistants”

Intelligent assistants or so-called “intelligent agents” have flourished, and constitute a new generation of conversational intelligence.

We are already well-accustomed to the simple conversations we have with chatbots, for example when searching for that perfect green velvet sofa on an e-commerce site.

With advances in Artificial Intelligence (AI) we can expect a greatly-improved digital conversation experience. Expect agent interfaces to start retrieving and analyzing data from previous conversations in order to provide more detailed and precise responses in the future.

3. Facial recognition for payment

Payment and confirmation of an order by easy facial recognition is one of the new trends that will change our habits.

No need for a bank card. To date, FaceID support from Apple Pay has made it possible in China, in particular, to pay via facial recognition, whether on your mobile or your computer.

4. The principle of inclusive design

“Inclusive design is a new principle which stipulates that in order to meet the collective requirements of users in an optimized way, it is necessary to take into consideration each specific need of each target community”.

In other words, this paradigm is meant to induce a real change of mentality among project managers and developers. These keyé agents in a development process will have to move forward in a coordinated way when creating web, mobile or software applications, so that their final productions reflect the needs of all the different groups of users that will use them.

Each customer segment must be taken into account in a web application. This will be a major challenge for IT development companies.

5. Connected objects and consumer health

Health is one of the main concerns of consumers. Thanks to connected objects such as watches, smartphones, blood pressure monitors, or any other connected device used to measure medical data, uses already regularly provide precious data related to their health and physical condition.

Thanks to this collected data, new and improved applications and implications for health will emerge in the years to come. Google and Facebook have already invested tens of billions of dollars in the past few years in this burgeoning market.

Set up multi-experience with our developers, who are armed with both web and mobile skills. There’s no need to wait any longer: let’s discuss your digital project and examine how we can turn it into a reality.

What to find out more? Discover the e-health projects that our teams have already realized.


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